ISO/IEC 20000-1 certification in Taiwan

ISO 20000-1 certification in Taiwan at a glance

Service management certification is something customers ask for rather than something Taiwanese law prescribes. The Cyber Security Management Act expects contractors serving government agencies and specific non-government agencies to manage cyber security effectively or hold impartial third-party certification, and the Government Procurement Act leaves other qualifications to each tender, so ISO/IEC 20000-1 usually enters through enterprise vendor reviews and outsourcing contracts. The certificate comes from a certification body accredited by the Taiwan Accreditation Foundation or by an accreditation body within the international mutual recognition arrangements, and its accreditation scope should name this standard. Sterling does not certify. Sterling designs the service catalogue, incident and change processes and supplier controls for Taiwanese managed service, cloud and software providers from its Tokyo office, with Effivity and Sterling Academy included with the engagement.

Who needs ISO 20000-1 in Taiwan, and what happens without it

In Taiwan the question rarely comes from a law. It comes from the buyer, the regulator or the partner that wants proof before it signs. These are the organisations that get asked.

• Managed service and outsourcing providersCustomers hand them operations of information and communication systems and want evidence that service management is controlled.
• Cloud and data centre operatorsService level, incident and change processes are what enterprise buyers test.
• Software and platform companies with enterprise contractsBuyers ask for a recognised service management certificate in vendor reviews.
• Internal IT departments of large organisationsThe standard gives shared services a defined service catalogue and improvement cycle.

ISO 20000-1 requirements in Taiwan

Strip away the vocabulary and ISO/IEC 20000-1 requires a company to prove six things about how it plans and delivers IT services.

In Taiwan these six sit alongside the local laws and regulations listed under drivers below; one system can evidence both. The detail is on the global hub: ISO/IEC 20000-1 explained →

• ISO 20000-1 requirements, clause by clause in plain language
• The documents ISO 20000-1 expects

How to get ISO 20000-1 certified in Taiwan

One team from the Tokyo office carries the work from scoping to certificate. Clients across Taiwan are served from Sterling's Tokyo office, on-site where the work needs it and remotely otherwise.

1. Discovery call and scopeEntities, locations, regulators and target date, agreed before any proposal.
2. Gap assessment against ISO/IEC 20000-1 and the Taiwanese requirements that apply to youControls you already run for your regulators and customers are reused, not rebuilt.
3. Your system built with your team in EffivityRisks, controls, evidence, incidents and reviews in one live system the auditor can see.
4. Internal audit, management review and corrective actionsYour internal auditors trained by Sterling; the evidence proven before the certification body arrives.
5. Certification body stage 1 and stage 2, then surveillanceAn accredited body audits and decides. Sterling supports the audits and the three-year cycle.

The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements.Sterling does not certify. Certification decisions stay with independent bodies.

• The ISO 20000-1 certification process, step by step
• ISO 20000-1 internal audit

How long does ISO 20000-1 certification take in Taiwan?

There is no standard duration: it depends on your scope and on how much of the system already runs. In Taiwan these are the factors that set the timeline.

• Service catalogue, service level agreements and supplier chain
• Maturity of incident, change and problem processes
• Number of services and customers in scope
• Certification body availability

Sterling agrees a dated plan with you on the discovery call, once the scope is known.

• Scope and timeline estimator

How much does ISO 20000-1 certification cost in Taiwan?

The cost has two parts: the consulting work to build and prove the system, and the certification body’s audit fees, which are quoted separately. In Taiwan these factors move both.

• Number of services, sites and staff in scope
• Tooling for service desk and configuration records
• Certification body fees quoted separately from consulting
• Combination with ISO/IEC 27001

Sterling gives one customised, all-inclusive proposal after the discovery call, never before the scope is agreed.

• What makes up the cost of ISO 20000-1

ISO 20000-1 consultants and certification bodies in Taiwan

Two different organisations are involved. A consultant helps you build the system and prove it works; an accredited certification body then audits or assesses it and decides. Keeping the two separate is what makes the result credible to buyers and regulators.

• Check that the body’s accreditation or approval covers ISO 20000-1 and your sector, and that its certificates can be verified online.
• Ask the consultant how the local requirements in Taiwan are mapped into the same system, so nothing runs twice.
• Ask for client references in your sector; Sterling’s client letters are available on request.
• Agree who owns the evidence and the tool after the engagement; with Sterling the system stays yours, in Effivity.

ISO 20000-1 in Taiwan: questions clients ask

More on ISO 20000-1 for Taiwanese organisations

• ISO/IEC 20000-1: the complete guide
• Watch: How to implement ISO/IEC 20000-1
• ISO 20000-1 certification in Taiwan and every other standard Sterling delivers there

Other standards Taiwanese businesses ask Sterling for

Organisations in Taiwan often combine ISO/IEC 20000-1 with one of these, under one management system where the scopes allow.

All 22 standards Sterling delivers in Taiwan →