The pricing approach · how an engagement fee is set
ISO consulting pricing: one all-inclusive proposal, built on your scope.
ISO consulting pricing at Sterling starts from your scope, not a rate card. The standards, sites, headcount, starting maturity and the support level you choose shape one all-inclusive proposal, set out in a written proposal after a free discovery call, with Effivity included and certification-body fees kept on their own line.
- Fee drivers stated plainly: standards, activities, sites, headcount, starting maturity and Design™ or Drive™
- One all-inclusive proposal for consulting, Effivity software and Sterling Academy access; certification-body fees shown separately
- The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements. Sterling does not certify; an accredited body audits and decides
- A figure you can plan aroundThe fee is agreed once, in writing, and does not rise if the work runs longer than planned.
- The whole programme cost in viewCertification-body fees sit on their own line, so offers from different providers can be compared fairly.
- Software and learning inside the feeEffivity comes at no additional cost, and Sterling Academy access is part of the same figure.
- Payments that follow resultsEach instalment falls due when a deliverable is finished, never simply because a month has passed.
What shapes the fee
Six things set the fee. The standard you need comes first.
The standard, or how many standards you combine into one system, sets the requirements to meet. The activities in scope and the number of sites set where the work happens. Headcount sets how many people are trained and how much evidence the system produces. Starting maturity sets how much is built new and how much is kept. The support level, Design™ or Drive™, sets how much of the work Sterling carries.
- ISO 9001Quality
- ISO 14001Environment
- ISO 45001Health & safety
- ISO/IEC 27001Information security
- ISO 22000Food safety
- ISO 13485Medical devices
- ISO/IEC 17025Laboratories
- ISO 22301Business continuity
- ISO 50001Energy
- ISO/IEC 27701Privacy
- SOC 2Attestation readiness
- PCI DSSCard payments
- All standards & frameworksThe full catalogue, with sector schemes
The engagement, step by step
From your first message to a fee you can accept.
Pricing follows the same discipline as delivery. Five steps take you from an enquiry to a signed scope, and the payments then follow the deliverables of the engagement itself. No step asks you to commit before you have the full proposal in your hands.
- 01
Tell us the goal
Your enquiryWhat happens
The enquiry form asks what you want to achieve, where you operate and by when. A Sterling consultant in your region replies to arrange the discovery call. You do not need a manual, a document pack or a budget figure at this point.
You receive
- A reply from a consultant in your region within one working day
- A discovery call arranged at a time that suits your team
- The short list of facts the proposal will be built on
Your side
Your goal, your locations and any date a customer, tender or regulator has already set.
- 02
Discovery call
Within a few daysWhat happens
Thirty minutes to confirm the standard or standards, the activities and sites in scope, approximate headcount and what exists today. We talk through Design™ and Drive™ against the capacity your team really has. Most questions about what will drive your fee are answered here, before anything is written down.
You receive
- A shared view of what the certificate should cover
- A recommendation on Design™ or Drive™ for your capacity
- Plain answers on timing and on what drives your fee
Your side
Someone who knows the operation and can speak to sites, people and existing documents.
- 03
Scoped, all-inclusive proposal
After the callWhat happens
The consultant writes the proposal around what the call established. One figure covers consulting, Effivity and Sterling Academy access. Deliverables, responsibilities, assumptions and exclusions are spelt out, and the certification body's costs appear separately so you can see the whole programme.
You receive
- One all-inclusive proposal for Sterling's work, software and learning
- Payment milestones linked to named deliverables
- Certification-body fees identified on their own line
Your side
Read it, question anything unclear, and compare it with any other offer you hold.
- 04
Acceptance and start
On acceptanceWhat happens
When the proposal is accepted and you name a project owner, the scope and gap analysis stage begins. Your Effivity workspace opens for the agreed scope, and the implementation plan fixes the milestones that the payments follow.
You receive
- The scope and gap analysis stage under way
- Effivity workspace opened for your scope
- Implementation plan with milestones and owners
Your side
A project owner, and the decisions on scope that only your management can take.
- 05
Delivery against milestones
Through deliveryWhat happens
Each payment falls due as a deliverable is completed: the gap analysis report, the documented system, the internal audit, the certificate. Because the proposal is all-inclusive, the extra sessions sometimes needed to finish a document or close a finding do not add to it.
You receive
- Invoices matched to completed deliverables
- Internal auditor training for your audit team, as applicable to your standard
- Support through Stage 1 and Stage 2 until the body decides
Your side
Confirm each deliverable as it is completed, then settle the milestone that follows it.
Who does what
Choose how much of the work Sterling carries.
Design™ and Drive™ are alternative support levels, and the one you choose is part of the scope the proposal prices. Design™ is the default: we develop, you implement under our expert advice and supervision. Drive™ is fully managed: we design and build under your approval.
| Task | Design™ guided | Drive™ fully managed |
|---|---|---|
| Discovery call and scoping | Sterling | Sterling |
| Gap analysis and implementation plan | Sterling | Sterling |
| Documenting the management system | Together your team drafts on Sterling's templates, Sterling reviews | Sterling drafted with your process owners |
| Setting up registers and records | Your team coached in the weekly session | Sterling completed from your data |
| Effivity configuration | Sterling included, at no additional cost | Sterling included, at no additional cost |
| Awareness training for your people | Sterling Academy complimentary, as part of the engagement | Sterling Academy complimentary, as part of the engagement |
| Internal audit | Together your trained auditors, Sterling facilitates | Sterling carried out for you |
| Certification-body quotations and booking | Together the contract with the body is yours | Together the contract with the body is yours |
| Certification decision | The independent, accredited certification body never Sterling | |
You choose one model, not a sequence of both. Effivity, Sterling Academy access, the Sterling Promise and the all-inclusive terms come with either. If you cannot yet tell which fits, say so on the discovery call and the consultant will explain what changes in the work between the two.
What you receive
What one all-inclusive proposal covers. Nothing charged separately for Sterling's part.
- Scope and gap analysis reportThe certificate scope agreed and each shortfall against the standard listed, with an owner and a date.
- Implementation planMilestones, owners, the weekly session calendar and the target audit window; the payment milestones follow it.
- The documented management systemPolicies, procedures, forms and records on Sterling's template sets, fitted to how you actually operate.
- Effivity workspaceConfigured for your scope and included with the engagement, at no additional cost.
- Sterling Academy learningPreferential course access and special pricing for your people, with complimentary awareness training as part of the engagement.
- Internal audit and management reviewBoth completed before the certification body arrives, with corrective actions closed on evidence.
- Certification readinessQuotations from accredited bodies compared, accreditation checked, and support through Stage 1 and Stage 2.
- The Sustain™ calendarSurveillance dates, internal audits, refresher training and any edition transition planned for the year after certification.
Effivity · included with the engagement
Your system runs in software from the first workshop.
Effivity is the ISO and GRC automation platform built by the Sterling group and used in 50+ countries. Your consultant configures it within the agreed scope, so evidence accumulates as people do their work and the certification auditor reviews a live system rather than a binder. Sterling consulting clients get their subscription included with the engagement, at no additional cost.
ISO & GRC softwareSterling Academy · included with the engagement
Your people learn the standard, not just the forms.
E-learning with practice checkpoints, a final exam and a numbered Certificate of Completion for each learner, verifiable online, with progress by department for the certification audit. Sterling consulting clients get preferential course access and special pricing, including complimentary awareness training for their people as part of the engagement.
Contact us about Academy accessHow we price
One all-inclusive proposal. Every component visible. No surprises, ever.
ISO consulting pricing at Sterling rests on six drivers: the standard or standards, the activities in scope, the number of sites, headcount, how mature your processes are today, and whether you choose Design™ or Drive™. A single published figure would be wrong for most organisations, so the fee is set once those facts are known. The terms below apply to every proposal, whatever its size.
- One all-inclusive proposal for Sterling's work, software and learning. Consulting, Effivity and Sterling Academy access in one figure; the fee does not move when the work takes longer than we planned.
- Certification-body fees identified separately. The body's audit days, travel and surveillance arrangements are shown as their own line, so the full programme cost is comparable across proposals.
- Payment milestones tied to deliverables, not to the calendar: the gap analysis report, the documented system, the internal audit, the certificate.
- Deliverables, responsibilities, assumptions and exclusions in writing, and nothing to sign to receive the proposal.
To prepare your proposal we need
- The standard or standards, or the customer requirement behind them
- The activities and sites the certificate should cover
- Approximate headcount at each site
- What exists today: a system, a certificate, or neither
- Your deadline, and Design™ or Drive™ if you already know
That is enough for a scoped, all-inclusive proposal from a Sterling consultant in your region. There is no need to prepare a manual first.
Request a scoped proposalA Sterling consultant replies within one working day.
Standards
Standards this service covers
- ISO 9001ISO 9001 certification consulting: a quality management system built with your people, evidence prepared and support until an accredited body certifies you.
- ISO/IEC 27001ISO/IEC 27001 certification consulting: an ISMS built with your people, evidence prepared, and support through Stage 1, Stage 2 and surveillance audits.
- ISO 14001ISO 14001 certification consulting: aspects, impacts and compliance obligations controlled, with support until an accredited body certifies you.
- ISO 45001ISO 45001 certification consulting to prevent work-related injury and ill health, with an OH&S system built with your people and audit-ready, in 60+ countries.
- SOC 2SOC 2 Readiness and compliance consulting: controls mapped to the Trust Services Criteria and evidence prepared for the CPA firm's SOC 2 attestation report.
- ISO 13485ISO 13485 certification consulting for medical device makers: design controls, risk, traceability and complaints, prepared for an accredited audit.
- ISO 22000ISO 22000 certification consulting: PRPs, a validated hazard control plan, traceability and recall readiness, built with your teams for an accredited audit.
- ISO/IEC 17025ISO/IEC 17025 accreditation consulting for testing and calibration laboratories: competence, impartiality and evidence ready for accreditation assessment.
Don’t be fooled by certification scams
Sterling against the alternatives.
The market offers four ways to a certificate. Three of them leave you with a system that does not run, a certificate that fails a customer's check, or both. This is what each route actually gives you.
| What you get | Template kit, do it yourself | "Certified in 10 days" seller | Body-shopping consultant | Sterling |
|---|---|---|---|---|
| A system built around your operation | Only if your team has the time and the expertise | No: a template with your name on it | Depends on the individual assigned | Yes, with your process owners, on Sterling's template sets |
| Your people trained | Not included | Not included | Sometimes, at extra cost | Included: awareness, practitioner and internal auditor training |
| Software to run the system | Paid for separately | None | Paid for separately | Effivity, included at no additional cost |
| Internal audit and management review before the audit | If you know how | A formality, if at all | Usually | Always, with findings closed on evidence |
| Certificate from an accredited body | Your choice | Often not accredited, or not for your scope | Usually | Always: accreditation checked before you sign |
| Who is accountable if the audit goes badly | You | Nobody | The individual, if still available | Sterling, under the Sterling Promise, until you are certified |
| Fee transparency | Kit price only | One invoice for consulting and certificate | Day rates, open-ended | One all-inclusive proposal; certification-body fees shown separately |
| After the certificate | On your own | Gone | Another contract | Sustain™: surveillance, internal audits, refreshers, transitions |
Sterling's position. Sterling does not certify. We consult, train and prepare you; an independent, accredited body audits and decides. We do not sell certificates without implementation, and we tell you when an offer you have received is one. All ten warning signs of shortcut certification · How to check any ISO certificate
Client experience
On the record: what clients say about working with Sterling.
The president writes that from the first consultation to final execution the team's expertise, guidance and tailored solutions were instrumental in completing the project, and that the collaboration produced a marked improvement in internal processes and operational efficiency.
The director writes that, for a growing firm, putting in place the systems and processes needed for certification was an important milestone: work began in late June, certification followed in mid-September, and Sterling's practical guidance helped the firm move through the process in a short timeframe while establishing management systems that fit its business and operations.
The finance controller and the production director write that the efficient handling of documentation, audits and training let the company meet its certification deadline, and that the templates provided streamlined the documentation and helped it meet the required compliance standards.
The president writes that staff and management found Sterling an efficient and focused service provider, and that the company would recommend Sterling without hesitation to others looking for a dedicated level of support.
Each account is drawn from a signed letter or e-mail on file and reported in our words, with the signatory's role and organisation attached; the original letters are available on request. Ask for references in your sector before you decide.
- 60+countries where Sterling has delivered certification
- 21countries with a Sterling office, eight regions, one coordinated team
- 2003the year the group began implementing ISO management systems; the same method, refined, since
- 8,100+client engagements across the group, from single-site SMEs to multinationals
FAQs
Questions clients ask before they engage us.
General answers on how the fee is set. Your own figure comes from the discovery call and the written proposal.
How much does ISO consulting cost?
It depends on your scope, so Sterling does not quote a universal price. The standard or standards, the activities and sites covered, headcount, how mature your processes are and the support level you choose, Design™ or Drive™, all shape the fee. After a free discovery call a Sterling consultant sends a scoped, all-inclusive proposal for consulting, Effivity and Sterling Academy access, and the certification body's costs shown on their own line.
Why is there no price list on the website?
Because a list would be accurate for almost nobody. Two organisations certifying to the same standard can differ so much in sites, headcount and starting maturity that one figure would overcharge one and underprice the other. A proposal built on your own facts is more useful to you, and there is nothing to sign before you see it.
Is the fee really fixed?
Yes. The fee for Sterling's work, software and learning is agreed in the proposal and does not move if the work takes longer than we planned, for example when a document needs another round or a finding needs more support to close. The proposal sets out its assumptions and exclusions in writing, so you can see exactly what the figure covers before you accept it.
Are certification body fees included in Sterling's fee?
No. The certification body's audit days, travel and surveillance arrangements are separate from Sterling's fee and appear as their own line, so you can compare the full programme cost across offers. The contract with the body is yours. Sterling helps you compare quotations from accredited bodies and checks their accreditation, but Sterling does not certify and never folds a certificate into its own invoice.
Does choosing Design™ or Drive™ change the fee?
The support level is part of the scope, so the proposal is priced on the model you choose. Under Design™ your team implements under our expert advice and supervision; under Drive™ Sterling designs and builds under your approval and carries more of the work. Both include Effivity, Sterling Academy access, the Sterling Promise and the same all-inclusive terms. If you are undecided, say so on the discovery call.
How do extra sites or extra standards affect the fee?
Each adds to the scope the proposal covers: more sites mean more locations to implement, train and prepare for audit, and each standard brings its own requirements. Several standards can be built as one integrated system with shared document control, internal audit and management review, planned as one programme with one engagement team and one Effivity workspace. The proposal shows how your combination has been scoped.
Does it matter that we already have some procedures in place?
Yes. Starting maturity is one of the six drivers. The gap analysis keeps what already works and plans only the gaps, so an organisation with established, followed procedures has less to build than one starting from nothing. Tell us on the discovery call what exists today, even if it is informal or out of date, and the proposal will reflect it.
When do we pay?
Payments are tied to deliverables rather than to dates: the gap analysis report, the documented system, the internal audit and the certificate. You pay as the work is completed, and each milestone is set out in the proposal next to the deliverable it follows. The exact schedule for your engagement is agreed in that proposal before any work begins.
What do we need to provide to get a proposal?
Five facts are enough: the standard or the customer requirement behind it, the activities and sites to cover, approximate headcount, whether a system or certificate exists today, and your deadline if there is one. Share them on the enquiry form or during the discovery call. No manual or document pack is needed, and a Sterling consultant in your region replies within one working day.
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