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Industry film

ISO and GRC standards for telecommunications: where to start: video

A short film on the standards operators, tower companies, equipment vendors and managed service providers are asked for to show they protect data and keep networks running.

  • Industry film
  • 2 min 15 s

Key takeaways

  • ISO/IEC 27001 answers many enterprise security questions at once.
  • TL 9000 is the ICT quality standard; ISO/IEC 27011 adds telecom security controls.
  • Continuity plans should be tested before an outage, not after.
  • NIS2 covers public electronic communications providers in the EU whatever their size.
  • One integrated system means one set of audits for network, IT and operations teams.

Networks customers and partners can trust

Operators, tower companies, equipment vendors and managed service providers are asked to prove how they protect subscriber data, keep networks running and deliver to agreed quality. The standards behind that proof include ISO/IEC 27001 for information security, TL 9000 for ICT quality, ISO/IEC 27011 for telecom-specific security controls, ISO 22301 for business continuity, ISO/IEC 20000-1 for service management, ISO 9001 for quality management, ISO 14001 for environmental management and, in the European Union, readiness for the NIS2 Directive.

Watching it, network and operations leaders can see how the pieces combine into one integrated system, so that network, IT and operations teams prepare for one set of audits rather than several.

Operators and their suppliers often face several of these at once, from enterprise customers, wholesale partners and public tenders.

Why the questions are arriving, and the first step

Business customers buying connectivity, voice, cloud and managed services send security questionnaires before they sign, and a current ISO/IEC 27001 certificate answers many questions at once. Tenders for network, data centre and managed services contracts often set certified information security, quality or continuity management as a qualifying condition. In the EU, providers of public electronic communications networks or services fall within NIS2 whatever their size, with staged incident reporting that starts with an early warning within 24 hours.

The usual starting point is ISO/IEC 27001, giving enterprise, wholesale and public-sector customers one evidence set on how data and networks are protected. Continuity and incident processes under ISO 22301, tested before a fibre cut or a denial-of-service attack, are often next, with TL 9000 or ISO/IEC 20000-1 where customers measure service quality. NIS2 is a legal obligation supervised by national authorities, not a certification. For a quick view of which standards apply to your services, use the free Select the Standard™ tool.

A Sterling consultant team prepares the evidence with your network and IT people and stays through the audit; the decision rests with the accredited certification body.

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