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Philippines · Makati · Compliance

HIPAA compliance in Makati

Achieve HIPAA compliance in Makati with Sterling: 8,100+ client engagements in 60+ countries, 20+ years.

  • Compliance, end to end
  • Manila office team
  • Effivity software included
  • Academy training included

Clients include

  • Allianz
  • Emirates Flight Catering
  • Etihad Rail
  • Haier
  • Whirlpool
  • Emerson
In short

HIPAA compliance in Makati at a glance

Some of the invoices, claims and patient calls handled in Makati belong to American clinics. Outsourcing operators in the Ayala Avenue towers, several of which are PEZA-designated IT buildings, take on billing, coding, claims and patient support for United States healthcare organisations, and that work makes them business associates under HIPAA. The law's Security Rule requires risk analysis, safeguards, workforce training and breach procedures, and clients enforce it through contracts and audits. HIPAA is a law, not a certification, so there is no certificate to hold; evidence takes the form of records and independent reports. Sterling's Manila office in Makati helps operators scope their obligations, run the risk analysis and rehearse client audits. The Philippines page covers the Data Privacy Act that applies in parallel.

Why here

Why HIPAA in Makati

  • IT-BPM and shared-services operators on the Ayala Avenue corridorHealthcare billing, claims and patient-support work for US clients puts them in scope as business associates.
  • PEZA IT buildings housing outsourcing teamsRegistered IT buildings let outsourcing operators base US healthcare accounts in one corridor.

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Local drivers

What drives HIPAA in Makati

Client-led: HIPAA applies through US covered entities' business associate agreements, not through any Makati authority or zone rule.

Requirements

What HIPAA requires

Strip away the vocabulary and HIPAA requires covered entities and business associates to comply in six areas protecting health information.

You know where health information sitsElectronic protected health information is identified wherever it is created, received, kept or transmitted.
Risk analysis is real and currentAn accurate and thorough risk analysis is carried out, and the risks it finds are reduced to a reasonable level.
Safeguards are in place on three frontsAdministrative, physical and technical safeguards cover workforce training, facility access, access control, audit logs and encryption where appropriate.
Use and disclosure follow the Privacy RuleHealth information is used and disclosed only as the Privacy Rule permits, limited to the minimum necessary.
Business associates are under contractBusiness associate agreements bind those who handle health information for you to protect it.
Breaches are assessed and notifiedBreaches of unsecured health information are assessed and notified as the Breach Notification Rule requires.

The detail is on the global hub: HIPAA explained →

How Sterling delivers

How Sterling delivers HIPAA in Makati

Served by Sterling's Manila office in Makati, so workshops and walk-throughs can take place at your own premises. One team carries the work from scoping to sign-off.

Included in every engagement
  • End to end, from one team
  • Effivity ISO & GRC software
  • Preferential Sterling Academy access, with complimentary awareness training for your people
  • Internal auditor training for your audit team, as applicable to your standard
  • Vulnerability assessment on ISMS engagements

The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements.Sterling does not certify. Certification decisions stay with independent bodies.

Law and accreditation

Regulations and accreditation for HIPAA in the Philippines

The laws, regulators and accreditation route for HIPAA apply across the Philippines, Makati included. They are set out on the country page: HIPAA compliance in the Philippines →

Related

Standards Makati organisations combine with HIPAA

All standards Sterling delivers in Makati →

HIPAA in Makati: questions clients ask

Why does HIPAA matter to Makati outsourcing firms?

Because US healthcare organisations that outsource billing, claims or support to a Makati team must bind it by a business associate agreement, which brings the Security Rule duties to the firm. That is why clients audit and question these operators. The Philippines page covers local privacy law that applies at the same time; confirm contract scope with counsel.

Can a Makati firm get a HIPAA certificate?

No certificate exists, because HIPAA is a United States law rather than a standard. A firm shows compliance through a documented risk analysis, safeguards, training, agreements and incident procedures, and may add an independent assessment report for clients. Sterling prepares those materials but does not declare compliance.

Read more

More on HIPAA

Next step

Start with a free discovery call

A Sterling consultant goes through your sites, your customers' requirements and your target date with you. No proposal until the scope is agreed.

Sources

  1. IT-BPM and shared-services towers on the Ayala Avenue corridor — lawphil.net (accessed 8 Oct 2026)
  2. Ayala Avenue PEZA IT buildings and centres — lawphil.net

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