ISO/IEC 20000-1 certification in Bangladesh

ISO 20000-1 certification in Bangladesh at a glance

Service management is where a Bangladeshi IT or BPO provider's promises meet daily practice: incidents, changes, capacity and service levels. ISO 20000-1 turns those into a certifiable system. No statute names it, but Bangladesh Bank's ICT security guideline, version 4.0, lists ICT service delivery among the areas in which banks and financial institutions should obtain industry-standard certification, and clients abroad often write the standard into outsourcing contracts. Public tenders under the Public Procurement Act, 2006 set their own evidence for IT services. An accredited certification body issues the certificate against a stated service scope, so define that scope carefully. Sterling's Mumbai office helps providers define the service catalogue, build incident, change and problem processes and prepare for audit, with Effivity software and Sterling Academy training included with the engagement.

Who needs ISO 20000-1 in Bangladesh, and what happens without it

In Bangladesh the question rarely comes from a law. It comes from the buyer, the regulator or the partner that wants proof before it signs. These are the organisations that get asked.

• IT outsourcing and managed service providersClients abroad and at home ask providers to show a controlled service management system.
• Banks and financial institutions running ICT servicesBangladesh Bank's guideline lists ICT service delivery among the areas for industry-standard certification.
• Telecom, data-centre and hosting operatorsService levels, change control and incident handling are the daily substance of their business.
• Shared-service and BPO operationsClients monitor service performance and expect a documented method for improving it.

ISO 20000-1 requirements in Bangladesh

Strip away the vocabulary and ISO/IEC 20000-1 requires a company to prove six things about how it plans and delivers IT services.

In Bangladesh these six sit alongside the local laws and regulations listed under drivers below; one system can evidence both. The detail is on the global hub: ISO/IEC 20000-1 explained →

• ISO 20000-1 requirements, clause by clause in plain language
• The documents ISO 20000-1 expects

How to get ISO 20000-1 certified in Bangladesh

One team from the Mumbai office carries the work from scoping to certificate. Clients across Bangladesh are served from Sterling's Mumbai office, on-site where the work needs it and remotely otherwise.

1. Discovery call and scopeEntities, locations, regulators and target date, agreed before any proposal.
2. Gap assessment against ISO/IEC 20000-1 and the Bangladeshi requirements that apply to youControls you already run for your regulators and customers are reused, not rebuilt.
3. Your system built with your team in EffivityRisks, controls, evidence, incidents and reviews in one live system the auditor can see.
4. Internal audit, management review and corrective actionsYour internal auditors trained by Sterling; the evidence proven before the certification body arrives.
5. Certification body stage 1 and stage 2, then surveillanceAn accredited body audits and decides. Sterling supports the audits and the three-year cycle.

The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements.Sterling does not certify. Certification decisions stay with independent bodies.

• The ISO 20000-1 certification process, step by step
• ISO 20000-1 internal audit

How long does ISO 20000-1 certification take in Bangladesh?

There is no standard duration: it depends on your scope and on how much of the system already runs. In Bangladesh these are the factors that set the timeline.

• Service catalogue and number of services in scope
• Incident, change, problem and configuration management maturity
• Supplier and customer agreements and service level reporting
• Certification body scheduling

Sterling agrees a dated plan with you on the discovery call, once the scope is known.

• Scope and timeline estimator

How much does ISO 20000-1 certification cost in Bangladesh?

The cost has two parts: the consulting work to build and prove the system, and the certification body’s audit fees, which are quoted separately. In Bangladesh these factors move both.

• Number of services, sites and teams in scope
• Tooling for service desk, configuration and monitoring
• Certification body audit fees quoted separately from consulting
• Training of service management staff

Sterling gives one customised, all-inclusive proposal after the discovery call, never before the scope is agreed.

• What makes up the cost of ISO 20000-1

ISO 20000-1 consultants and certification bodies in Bangladesh

Two different organisations are involved. A consultant helps you build the system and prove it works; an accredited certification body then audits or assesses it and decides. Keeping the two separate is what makes the result credible to buyers and regulators.

• Check that the body’s accreditation or approval covers ISO 20000-1 and your sector, and that its certificates can be verified online.
• Ask the consultant how the local requirements in Bangladesh are mapped into the same system, so nothing runs twice.
• Ask for client references in your sector; Sterling’s client letters are available on request.
• Agree who owns the evidence and the tool after the engagement; with Sterling the system stays yours, in Effivity.

ISO 20000-1 in Bangladesh: questions clients ask

More on ISO 20000-1 for Bangladeshi organisations

• ISO/IEC 20000-1: the complete guide
• Watch: How to implement ISO/IEC 20000-1
• ISO 20000-1 certification in Bangladesh and every other standard Sterling delivers there

Other standards Bangladeshi businesses ask Sterling for

Organisations in Bangladesh often combine ISO/IEC 20000-1 with one of these, under one management system where the scopes allow.

All 23 standards Sterling delivers in Bangladesh →