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ISO/IEC 27036 · Cybersecurity in supplier relationships

ISO/IEC 27036 implementation for supplier relationships you can secure and evidence.

ISO/IEC 27036 is the multi-part ISO/IEC guidance on managing information security between acquirers and suppliers, from due diligence and contracts to cloud services and the wider hardware and software chain. It is guidance, so no certificate is issued against it. Sterling's expert and experienced consultants turn it into a working supplier security process, with evidence your customers, auditors and regulators can review. We help our clients put it into practice and prove it.

  • Fixed scope, one proposal: consulting, Effivity software, Sterling Academy access and internal auditor training, as applicable to your standard, in one proposal
  • A team of expert and experienced information security consultants, working with acquirers and suppliers across sectors and countries since 2003
  • The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements. Sterling does not certify; where ISO/IEC 27001 certification is in scope, an accredited body audits and decides

8,100+ client engagements in 60+ countries.

Information security client experience
  • Allianz
  • Emirates Flight Catering
  • Etihad Rail
  • Haier
  • Whirlpool
  • Emerson
  • Olam
  • Piramal Pharma Solutions

What it is

What is ISO/IEC 27036 and what is it used for?

ISO/IEC 27036 is a series of international standards on security in supplier relationships, developed by the joint ISO and IEC subcommittee for information security, cybersecurity and privacy protection (ISO/IEC JTC 1/SC 27). It looks at the relationship from both sides: the acquirer that depends on a product or service, and the supplier that delivers it. Its concern is the risk that travels across that boundary, such as shared data, remote access, outsourced processing, software components and cloud platforms.

Organisations use it to decide which suppliers matter most, what to check before signing, what to write into the agreement, how to monitor performance and how to end a relationship without leaving data or access behind. Suppliers use the same text to understand what a security-conscious customer will expect of them.

Current editions. Part 1 (overview and concepts) is ISO/IEC 27036-1:2021, the second edition, published in September 2021. Part 2 (requirements) is ISO/IEC 27036-2:2022, published in June 2022. Part 3 (hardware, software and services supply chain security) is ISO/IEC 27036-3:2023, published in June 2023. Part 4 (security of cloud services) is ISO/IEC 27036-4:2016, published in October 2016 and confirmed by ISO in 2022, so it remains current. Parts 1 to 3 now carry the title "Cybersecurity — Supplier relationships", replacing the earlier "Information security for supplier relationships" wording.

Who it is for

Who needs ISO/IEC 27036?

Any organisation that hands information, systems or processes to a third party, or that performs that work for others, has a supplier relationship worth securing. Nobody is legally obliged to adopt the series as such, and there is no certificate to hold. Organisations come to Sterling for ISO/IEC 27036 from four starting points:

  • A customer's supplier questionnaire keeps arriving. Enterprise clients ask how you vet your own subcontractors, protect their data in your hands and report incidents. A process aligned to the series gives consistent, evidenced answers instead of a new scramble each time.
  • A tender asks how you manage third-party risk. Bid teams need a described method, named responsibilities and records, not a statement of good intent.
  • A regulator or auditor has questioned your outsourcing controls. Sector rules and ISO/IEC 27001 audits both look closely at suppliers. The series supplies a recognised structure for the answer, while the specific legal obligations are confirmed with your legal advisers.
  • A group needs one approach across its companies. Subsidiaries source from overlapping suppliers under different contracts and different checks. A shared tiering model and common clauses remove the gaps between them.

Requirements

What are the ISO/IEC 27036 requirements?

Only Part 2 is written as requirements; the other parts give concepts and guidance that support it. Part 2 is not a management system standard, so it is used to shape processes and contracts rather than to earn a certificate. The summary below follows the four parts as ISO describes them; your programme is checked against the purchased text of each part you adopt.

  • Part 1 Overview and concepts: the introductory part, setting out the ideas the other parts build on from the acquirer's and the supplier's point of view.
  • Part 2 Requirements: fundamental security requirements for defining, implementing, operating, monitoring, reviewing, maintaining and improving relationships between acquirers and suppliers, for any type of organisation.
  • Part 3 Hardware, software and services supply chain security: visibility into dispersed, multi-layered supply chains, responding to the risks found, and building security into system and software life cycle processes.
  • Part 4 Security of cloud services: guidance for cloud service customers and providers on seeing and managing the risks of acquiring or providing cloud services.

What does useful ISO/IEC 27036 evidence look like?

A supplier inventory with a risk tier for each entry, completed due diligence for the critical tier, security clauses in the signed agreements, onboarding records for access granted, periodic reviews with actions tracked, incident notifications handled as agreed, and exit records showing data returned or destroyed and access removed. We help you keep the set proportionate to supplier risk, and it lives in Effivity from the first workshop.

Putting it into practice

How do you implement ISO/IEC 27036?

Implementation means building a supplier security process that runs every time you acquire or supply a service, not writing a policy about one. Because the series is guidance, nobody issues an ISO/IEC 27036 certificate at the end; the proof is the evidence the process produces, and, where you want independent assurance, the ISO/IEC 27001 certification audit of the ISMS it sits in.

  1. 01
    Decide your role and the scope.Confirm whether you act as acquirer, supplier or both, which relationships matter and which parts of the series apply, including Part 4 for cloud.
  2. 02
    Gap analysis: compare current practice with the series.Review procurement steps, contract templates, access management and supplier reviews against Part 2 and the relevant guidance, then agree actions, owners and dates.
  3. 03
    Build the supplier security process.Risk tiering, due diligence questions, standard clauses, onboarding, monitoring, incident handling and exit, each with an owner and a record.
  4. 04
    Run it on real suppliers and review.Apply the process to the critical tier first, then audit it internally and bring the results to management review, closing findings with evidence.
  5. 05
    Prove it to the people who ask.Assemble the evidence for customers, tenders and regulators, and, where ISO/IEC 27001 is in scope, prepare the supplier controls for the accredited certification body's audit.

Check the route before you sign. If anyone offers an "ISO/IEC 27036 certificate", ask who issues it, under which accreditation, and whether your customer will accept it. Where independent assurance is the goal, ISO/IEC 27001 certification from a body accredited by a signatory of the Global ACI arrangement is the recognised route; verify the body's accreditation directly with the accreditation body named. How to choose a credible ISO/IEC 27001 certification body · The certification buyer's checklist

Cost

How much does ISO/IEC 27036 implementation cost?

Supplier security scales with the supply base, not with headcount alone. A software firm with a dozen critical providers and a bank with hundreds of outsourcing arrangements need very different programmes. Every Sterling proposal shows each component and one all-inclusive proposal.

Cost componentWhat affects it
Consulting and implementationNumber of suppliers in scope, how many are critical, the acquirer or supplier role, existing procurement controls and whether you choose Design™ or Drive™
Supplier assessmentsHow many suppliers need due diligence, questionnaires or on-site review, and how much of that your team performs
Independent certification, if chosenOnly where ISO/IEC 27001 certification is in scope: the certification body's audit days, sites and surveillance, quoted by that body
Internal resourcesTime from procurement, legal, IT security and service owners, and effort to renegotiate contracts at renewal
Software and learningEffivity and Sterling Academy access included in the engagement, with users and access period confirmed in the proposal

What moves the effort

  • The size of the supplier base and the share rated critical
  • Cloud and software dependencies that need Part 3 or Part 4 treatment
  • Whether an ISMS already exists to host the process
  • How many contracts must change, and when they renew
  • Countries, languages and sector rules touching outsourcing

What a Sterling proposal always shows

  • Deliverables, assumptions and exclusions, in writing
  • Any certification-body fees shown separately, where certification applies
  • Effivity, training and Academy access itemised at no additional cost
  • Milestones tied to deliverables
  • One all-inclusive proposal. No surprises, ever

Timeline

How long does ISO/IEC 27036 implementation take?

Designing the process is quick; running it long enough to show results takes longer. As an estimate, a focused programme for one organisation often takes two to five months before the critical suppliers have been through the full cycle, depending on how many there are, how fast contracts can change and how available your procurement and security people are.

PhaseWhat determines the pace
Scope and gap analysisAccess to the supplier list, contracts and current procurement steps
Process and clause designLegal review of clauses, approvals and agreement on tiering criteria
First supplier cycleSupplier response times to questionnaires and the number of critical suppliers
Review and assuranceInternal audit, management review and, if chosen, the ISO/IEC 27001 audit schedule

Share any questionnaire or audit date at the outset, and we will say plainly what is achievable by then.

Your engagement

What your ISO/IEC 27036 engagement includes

The engagement follows Sterling OS™. You choose one support level: Design™, where our consultants guide your team as it builds the process, or Drive™, where we manage the work and your people approve and operate it. Either way, Automate™ puts the process in Effivity, and Sustain™ keeps it running after implementation, and after certification where ISO/IEC 27001 is in scope.

  • Scope, gap analysis and plan

    Your role, the suppliers in scope and the applicable parts, agreed before work starts.

  • Supplier security process and templates

    Tiering criteria, due diligence questions, contract clauses and exit steps, built with procurement and legal.

  • Effivity ISO & GRC software

    Supplier records, reviews and actions in Effivity, included with the engagement at no additional cost.

  • Training for everyone

    Internal auditor training for your audit team, as applicable to your standard, and preferential Sterling Academy access, including complimentary awareness training for your people as part of the engagement.

  • Internal audit and management review

    The supplier process audited and reviewed, with findings closed on evidence.

  • Evidence for those who ask

    A reusable response pack for customer questionnaires, and ISO/IEC 27001 audit preparation where in scope.

There is no ISO/IEC 27036 certificate, and Sterling does not certify, attest or accredit; where ISO/IEC 27001 certification is in scope, the independent certification body makes the decision.

How Sterling implements ISO and GRC standards

Effivity · supplier security software, included in every engagement

How Effivity helps you fulfil, automate and simplify ISO/IEC 27036 supplier security.

Every Sterling ISO/IEC 27036 engagement includes Effivity, the ISO and GRC automation platform built by the Sterling group and used in 50+ countries. Your consultant configures the workspace within the agreed scope, so supplier records, risks, reviews, audits, nonconformities and training records sit in one place and each supplier's history is visible at a glance. Sterling consulting clients get their Effivity subscription included with the engagement, at no additional cost.

Effivity: Context of the Organisation dashboard with issues, interested parties and scope
Effivity · Context of the Organisation dashboard
Supplier inventory

One register of suppliers and tiers

Every supplier, the service it provides, the data it touches and its risk tier, reviewed on a schedule.

Due diligence

Risks and assessments

Supplier risks with owners, treatments and review dates, linked to the assessment that raised them.

Agreements

Controlled documents

Clause libraries and approved templates with versions and approvals, so the current wording is the one used.

Monitoring

Audits and reviews

Supplier reviews and internal audits planned, recorded and followed up in one programme.

Cloud services

Provider records

Cloud providers held in the same register, with shared responsibilities and review evidence attached.

Supply chain

Upstream visibility

Sub-suppliers and components recorded against the supplier that depends on them.

Incidents and findings

Nonconformity and corrective action

Supplier incidents and audit findings investigated and closed with evidence.

Across the system

Your own forms and reports

Questionnaires, workflows and dashboards adapted to your process, without code.

What this means when someone asks

When a customer, regulator or ISO/IEC 27001 auditor asks how a critical supplier was chosen and watched, the answer is one record: tier, due diligence, clauses, reviews and actions, dated and owned. Sustain™ keeps that record current in the same workspace.

In your engagement

  • Subscription included with the engagement, at no additional cost
  • Configured by your Sterling consultant within the agreed scope
  • Your existing supplier lists and records migrated, not retyped
  • Admin and user training for your team
  • Modules for ISMS, QMS, EMS and more when you integrate other standards

Sterling Academy · information security e-learning

Help everyone who deals with suppliers recognise security risk.

Sterling Academy provides e-learning with video lessons, practice checkpoints, a final exam and a numbered Certificate of Completion for each learner, verifiable online. Sterling consulting clients benefit from preferential Sterling Academy course access and special pricing through their Sterling consultant, including complimentary awareness training for their people as part of the engagement.

  • Security awareness for procurement, service owners and every employee
  • Internal auditor training for the people who audit the process, as applicable to your standard, as part of the engagement
  • Progress reports that show who has completed their training
  • New starters trained as they join

Why Sterling

Why choose Sterling for ISO/IEC 27036?

Supplier security sits between procurement, legal and IT, and it often falls through the gap. We bring those three together around one process, and we see both sides of the table, because many of our clients are acquirers and suppliers at the same time.

One team across 60+ countries, since 2003

Offices in 21 countries and one engagement team accountable wherever your suppliers and subsidiaries sit.

All-inclusive proposal

Consulting, Effivity, training and Academy access in one proposal. No surprises, ever.

Proportionate to supplier risk

Deep checks for critical suppliers, light ones for the rest, so procurement keeps moving.

Expert and experienced consultants

Information security consultants who know how auditors and enterprise customers test supplier controls, and build yours to stand up to that test.

The Sterling Promise

What our ISO/IEC 27036 success guarantee means

100%on-time completion · success · 8,100+ client engagements

We stay with you until your agreed ISO/IEC 27036 outcome is achieved, supporting implementation, preparation and the resolution of findings. Clear explanations, practical delivery, included software and employee learning turn the investment into lasting capability rather than a document on a shelf.

The engagement identifies the standard, scope, outcome and responsibilities. Your organisation supplies accurate information and puts the agreed controls into use. Where ISO/IEC 27001 certification is in scope, the independent certification body assesses conformity and retains its certification decision. Our commitment concerns the agreed support, not a promise that no supplier incident will ever occur.

FAQs

Frequently asked questions about ISO/IEC 27036

Can you get ISO 27036 certification?

No accredited ISO/IEC 27036 certificate exists in the way one does for ISO/IEC 27001. The series is used as guidance and as a contract and assessment baseline. If you need a certificate that customers recognise, the usual answer is ISO/IEC 27001 certification with supplier controls built on ISO/IEC 27036.

What is the difference between ISO 27036 and ISO 27001?

ISO/IEC 27001 is the certifiable standard for a whole information security management system, and supplier relationships are one topic within it. ISO/IEC 27036 goes much deeper on that one topic, from supply chain visibility to cloud services, and helps you design supplier controls an ISO/IEC 27001 auditor will find convincing.

Is ISO 27036 for buyers or for suppliers?

Both. The series addresses the acquirer and the supplier throughout. A supplier can use it to anticipate customer expectations and answer questionnaires consistently, while an acquirer uses it to set those expectations.

Which part of ISO 27036 do we need?

Most organisations start with Part 1 for the concepts and Part 2 for the requirements. Add Part 3 when hardware, software components or technology services form a significant part of your supply chain, and Part 4 when you acquire or provide cloud services.

Does ISO 27036 make us compliant with outsourcing regulations?

Not on its own. It gives a structured method that many regulatory expectations on third-party risk can be mapped to, but each law or rule has its own obligations. We map your process to them alongside your legal advisers, who confirm the legal position.

Keep exploring

More on ISO/IEC 27036 and related standards

Talk to a consultant

Plan your ISO/IEC 27036 supplier security programme with confidence.

Tell us your role, your suppliers and any deadline. We will help you set the scope, the plan and the next steps.

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