hello@sterling-grc.com +1 201 263 4443 New York ISO & GRC consulting in 60+ countries
SterlingInternational Consulting Talk to a consultantTalk to us

ISO/IEC 27002 · Information security controls

ISO 27002 controls and requirements, turned into security your auditor can test.

ISO/IEC 27002 is the guidance behind every control in Annex A of ISO/IEC 27001: what each control is for and how to put it in place. It is guidance, so nobody is certified to it; organisations that need a certificate are certified to ISO/IEC 27001. Sterling's expert and experienced consultants select, put in place and evidence the controls your risks call for, inside an information security management system that an accredited body can certify. We help our clients put it into practice and prove it.

  • Fixed scope, one proposal: consulting, Effivity software, Sterling Academy access and internal auditor training, as applicable to your standard, in one proposal
  • A team of expert and experienced information security consultants, applying the control catalogue in live ISMS programmes since 2003
  • The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements. Sterling does not certify; where a certificate is needed, an accredited body audits your ISO/IEC 27001 system and decides

8,100+ client engagements in 60+ countries.

Information security client experience
  • Allianz
  • Emirates Flight Catering
  • Etihad Rail
  • Haier
  • Whirlpool
  • Emerson
  • Olam
  • Piramal Pharma Solutions

What it is

What is ISO 27002 and what is it used for?

ISO/IEC 27002 is the international catalogue of information security controls, published jointly by ISO and IEC. Its full title is "Information security, cybersecurity and privacy protection — Information security controls". For each control it states the control itself and gives guidance on how an organisation can implement it, which is why security teams keep it open while they write policies, configure systems and brief suppliers.

Its most important job is as the companion to ISO/IEC 27001. The certifiable standard sets the requirements for an information security management system (ISMS) and asks you to decide your controls from your risk assessment; its Annex A lists 93 controls that are directly derived from, and aligned with, clauses 5 to 8 of ISO/IEC 27002. Annex A tells you what each control is. ISO/IEC 27002 tells you how to make it work. The sector standards ISO/IEC 27017 for cloud services and ISO/IEC 27018 for PII in public clouds are built on the same catalogue.

Current edition. ISO/IEC 27002:2022, the third edition, published in February 2022 with a corrected version in March 2022, replaced ISO/IEC 27002:2013. The 2022 catalogue reorganised the old 114 controls in 14 clauses into 93 controls in four themes. Certificates to ISO/IEC 27001:2013 lapsed on 31 October 2025, so every valid certificate now rests on the 2022 control set. ISO/IEC 27001 Annex A controls explained

Who it is for

Who needs ISO 27002?

Anyone responsible for making security controls real uses it: the ISMS manager, IT and cloud engineers, HR for people controls, facilities for physical ones, procurement for suppliers. Organisations bring it to Sterling from four starting points:

  • A customer's security questionnaire asks for controls aligned with ISO 27002. The buyer wants to see access control, logging, backup and supplier management working, with evidence, not a policy set copied from the internet.
  • A tender asks for ISO/IEC 27001. The certificate is issued against 27001, but the controls you implement and justify in your Statement of Applicability are the ones ISO/IEC 27002 explains.
  • A regulator's framework is built on the catalogue. Several national and sector frameworks draw on ISO/IEC 27002; aligning with it first shortens the work for each of them.
  • The group parent sets the control baseline. Subsidiaries adopt the parent's controls so that audit results and risk reports compare across countries.

Requirements

What are the ISO 27002 controls and requirements?

Strictly, ISO/IEC 27002 sets no requirements: it gives controls and guidance, and ISO/IEC 27001 sets the requirement to decide which controls you need. After its introductory clauses, the catalogue groups its 93 controls into four themes, one clause each. The list below is at theme level; your controls are compared with the standard itself, control by control, during the gap assessment.

  • Clause 5 Organisational controls (37): policies, the asset inventory, access control, supplier and cloud relationships, incident management planning, ICT readiness for business continuity, legal requirements and the privacy of PII.
  • Clause 6 People controls (8): screening, awareness and training, confidentiality agreements, remote working and the reporting of security events by staff.
  • Clause 7 Physical controls (14): perimeters, physical entry, security monitoring of premises, clear desk and screen, assets taken off-premises and the secure disposal or re-use of equipment.
  • Clause 8 Technological controls (34): user endpoints, privileged access, authentication, vulnerabilities, configuration, information deletion, data masking and leakage prevention, backup, logging, monitoring, web filtering and secure coding.
  • New in the 2022 edition: 11 controls added, including threat intelligence, information security for use of cloud services, ICT readiness for business continuity, data leakage prevention and secure coding.

What does useful ISO 27002 evidence look like?

A risk assessment that explains why each control was chosen, a Statement of Applicability that justifies inclusions and exclusions, access reviews signed off on schedule, backup restore tests, vulnerability scans with remediation dates, supplier assessments and training records for everyone in scope. Each record shows the control operating over time, which is what an ISO/IEC 27001 auditor samples.

Putting it into practice

How do you implement ISO 27002 controls?

Because ISO/IEC 27002 is guidance, implementing it ends in controls that operate and records that prove it, not in a certificate of its own. Where a customer or regulator needs independent proof, the controls are run inside an ISO/IEC 27001 ISMS and that system is certified.

  1. 01
    Set the scope and assess the risks.Agree the services, systems, sites and data in scope, then identify and evaluate the information security risks that matter to the business.
  2. 02
    Gap assessment and control selection.We compare what operates today with the ISO/IEC 27002 guidance, decide the controls your risks require and record them, with reasons, in a Statement of Applicability.
  3. 03
    Implement the controls and train the owners.Policies, technical settings, supplier terms and procedures put into use, each control with a named owner and the records it produces.
  4. 04
    Audit internally and review the results.Internal audit samples the controls in operation; management reviews incidents, risk treatment progress and findings, and closes them with evidence.
  5. 05
    Prove it, with ISO/IEC 27001 certification where needed.Share the evidence with customers, or ask an accredited certification body for its Stage 1 readiness review and Stage 2 audit of the ISMS; it makes the certification decision, then audits annually over a three-year cycle.

Check the route before you sign. A certificate "to ISO 27002" is not an accredited certificate, whatever the document says; ask what standard it is issued against and whether your customer will accept it. For ISO/IEC 27001, the certification body works to ISO/IEC 17021-1 and ISO/IEC 27006-1; confirm its accreditation for information security with an accreditation body recognised under the Global ACI arrangement. The certification buyer's checklist

Cost

How much does ISO 27002 implementation cost?

With no certification body for ISO/IEC 27002 itself, the budget is mostly consulting, your team's time and any technical changes the controls need. ISO/IEC 27001 certification, many systems or several countries add to it.

Cost componentWhat affects it
Consulting and implementationHow many controls your risks require, how many already operate, and whether you choose Design™ or Drive™
ISO/IEC 27001 certification, if neededAudit days, sites and systems in scope, travel and surveillance, quoted by the certification body
Technical measuresTools or configuration changes for areas such as logging, backup, encryption or access management, where the gap assessment finds them missing
Your team's timeControl owners across IT, HR, facilities and procurement, and management review
Software and learningEffivity and Sterling Academy access, itemised at no additional cost

What moves the price

  • Systems, cloud services and suppliers in scope
  • Sites, countries and headcount
  • Controls already operating with evidence, or starting from nothing
  • The deadline set by a customer or tender

What a Sterling proposal always shows

  • Deliverables, assumptions and exclusions in writing
  • Certification-body fees identified separately where certification is in scope
  • Milestones linked to deliverables
  • One all-inclusive proposal for our work

Timeline

How long does ISO 27002 implementation take?

Writing a control takes days; showing that it operates takes weeks of records, access reviews and restore tests. Existing security practice shortens the work, and so does an ISMS already in place. As an estimate, an implementation built on the controls typically takes four to eight months, with ISO/IEC 27001 certification adding the certification body's scheduling.

PhaseWhat sets the pace
Scope, risk and gap assessmentAccess to system owners, asset lists and existing records
Control implementationTechnical changes, supplier negotiations and approvals
Operating periodEnough cycles of reviews, logs and tests to show each control working
Internal audit and reviewManagement availability and time to close findings

Your engagement

What your ISO 27002 engagement includes

Sterling OS™ runs every engagement, and each phase has a controls meaning. Sterling does not certify: where a certificate is needed, the accredited certification body audits your ISO/IEC 27001 system and makes the decision.

  • Design™: guided support

    Your team writes the policies, procedures and Statement of Applicability; a Sterling consultant sets the method, interprets the guidance and reviews each draft.

  • Drive™: managed support

    The alternative to Design™ for teams without spare capacity: Sterling drafts the controls and records with your owners and runs the programme to internal audit and review.

  • Sustain™: after go-live or certification

    Internal audits, periodic control checks, risk reviews and preparation for customer audits or ISO/IEC 27001 surveillance.

  • Automate™: Effivity

    Risks, the Statement of Applicability, incidents, audits and corrective actions run in Effivity, included with the engagement at no additional cost.

  • Training for your people

    Internal auditor training, as applicable to your standard, and preferential Sterling Academy access, including complimentary awareness training for your people as part of the engagement.

Certification decisions remain with the independent certification body.

How Sterling implements ISO and GRC standards

Effivity · ISMS software, included in every engagement

How Effivity helps you fulfil, automate and simplify the ISO/IEC 27002 controls.

Effivity is the ISO and GRC automation platform built by the Sterling group and used in 50+ countries. For an information security client, your consultant sets up the ISMS workspace within the agreed scope: assets, risks, the Statement of Applicability, controlled documents, incidents, supplier assessments, audits, training records and management review in one place. Sterling consulting clients get their Effivity subscription included with the engagement, at no additional cost.

Effivity QMS: Context of the Organisation dashboard with issues, interested parties and scope
Effivity QMS · Context of the Organisation dashboard
Context

Scope, assets and interested parties

The ISMS scope, the information assets and the customers, regulators and suppliers whose requirements apply, kept in registers that change when the business does.

Planning

Risk assessment and the Statement of Applicability

Risks scored and treated, with each selected control linked to the risks it addresses and the reason it is included or excluded.

Organisational controls

Policies, suppliers and incidents

Policies under version control, supplier assessments on a schedule and each security incident logged, investigated and closed.

People controls

Screening, awareness and responsibilities

Joiner and leaver steps, confidentiality agreements and awareness records for every person in scope, linked to Sterling Academy.

Physical controls

Sites, equipment and media

Site checks, equipment registers and media disposal records, with the owner and date against each.

Technological controls

Access reviews, backups and vulnerabilities

Recurring tasks for access reviews, restore tests and patching, with results attached so the control shows its own history.

Performance evaluation

Internal audit and management review

Audit programmes that sample the controls, findings with follow-up and a review record that shows what management decided.

Improvement

Nonconformity and corrective action

Control failures raised, traced to a cause and closed with proof that the fix held.

What this means at the audit

An auditor reading your Statement of Applicability picks a control and asks who owns it, how it operates and where the last three months of evidence are. In Effivity the control, its risk, its owner and its records are linked, so the answer is on one screen.

In your engagement

  • Subscription included with the engagement, at no additional cost
  • Configured by your Sterling consultant within the agreed scope
  • Your documents, records and registers migrated, not retyped
  • Admin and user training for your team
  • Modules for EMS, OHSMS, ISMS, FSMS and more when you integrate other standards

Sterling Academy · information security e-learning

Give every control owner, and every employee, the same understanding of security.

Sterling Academy offers video lessons with practice checkpoints, a final exam and a numbered Certificate of Completion that can be verified online. Sterling consulting clients benefit from preferential Sterling Academy course access and special pricing through their Sterling consultant, including complimentary awareness training for their people as part of the engagement.

  • Security awareness for every employee, the evidence the people controls call for
  • Internal auditor training, as applicable to your standard, as part of the engagement
  • Progress reports by team, ready to show a customer or auditor
  • New starters trained as they join, so records stay current

Why Sterling

Why choose Sterling for ISO 27002 controls?

Controls fail when they live in documents and not in systems. Sterling works with your IT, HR, facilities and procurement owners so each control runs where the work happens.

60+ countries since 2003

Information security programmes for technology firms, BPOs, financial services and public bodies, with offices in 21 countries.

All-inclusive proposal

Consulting, Effivity, training and Academy access in one proposal; certification-body fees shown separately.

Clear about the route

We say plainly that ISO/IEC 27002 carries no certificate, and build the ISO/IEC 27001 proof your customers will accept.

Expert and experienced consultants

Information security specialists who choose controls from your risks, not from a template list of all 93.

Sterling vs the rest: the full comparisonExplore information security client experience

The Sterling Promise

What our ISO/IEC 27002 success guarantee means

100%on-time completion · success · 8,100+ client engagements

We stay with you until your agreed ISO/IEC 27002 outcome is achieved: controls in use, evidenced and reviewed, and ISO/IEC 27001 certification where it is part of the agreed scope.

The engagement identifies the standard, scope, outcome and responsibilities. Your organisation supplies accurate information and puts the agreed controls into use. Where ISO/IEC 27001 certification is in scope, the independent certification body assesses conformity and retains its certification decision. Our commitment concerns the agreed support, not a promise that no security incident will ever occur.

FAQs

Frequently asked questions about ISO 27002

What is the difference between ISO 27001 and ISO 27002?

ISO/IEC 27001 sets the requirements for an ISMS and is the one you are certified to; ISO/IEC 27002 is the guidance for the controls. Annex A of 27001 names each control in a line. 27002 explains its purpose and how to implement it.

Do we have to implement all 93 ISO 27002 controls?

No. You implement the controls your risk assessment shows you need, and justify each inclusion and exclusion in the Statement of Applicability. ISO/IEC 27001 does ask you to check Annex A so that no necessary control is overlooked.

Can we use controls that are not in ISO 27002?

Yes. ISO/IEC 27001 requires you to determine the controls your risk treatment needs and then compare them with Annex A, which it describes as a list of possible controls that is not exhaustive. Controls from a sector framework or of your own design can therefore sit in the Statement of Applicability beside the catalogue's.

Is ISO 27002 enough for a customer security questionnaire?

Often, if the answers come with evidence. Many questionnaires follow the same control areas, so an organisation running the catalogue can answer from its records. Where the customer asks for a certificate, only ISO/IEC 27001 certification meets that request.

How does ISO 27002 relate to ISO 27017 and ISO 27018?

Both extend it. ISO/IEC 27017 adds cloud guidance to the relevant controls plus cloud-only controls, and ISO/IEC 27018 adds guidance for public cloud providers processing PII. Each is applied inside an ISO/IEC 27001 system.

Keep exploring

More on ISO/IEC 27002 and related standards

Talk to a consultant

Put the ISO 27002 controls to work in your organisation.

Tell us your goals, locations and target date. We’ll help you define the scope, timeline and next steps.

hello@sterling-grc.com

+1 201 263 4443 (global headquarters) · your nearest office and its number are at the top of this page

What would you like to achieve?

Choose a starting point. The enquiry form takes about a minute.

Your goal
Book my free discovery call

Continue to the enquiry form to share your details. Please do not include passwords, sensitive personal information or confidential files. A Sterling consultant replies within one working day. Privacy notice