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AS9120 · Quality management for aerospace distributors

AS9120 certification for aerospace distributors that primes and MROs can approve.

AS9120 is the aerospace quality management standard for distributors, and the certificate aviation, space and defence customers look for in OASIS. Sterling's expert and experienced consultants build the system with your team, prepare the evidence an IAQG-scheme auditor will sample, and stay with you through the audit and the years after it, in 60+ countries. We ensure successful certification for our clients.

  • Fixed scope, one proposal: consulting, Effivity software, Sterling Academy access and internal auditor training, as applicable to your standard, in one proposal
  • A team of expert and experienced aerospace quality consultants, with management system consulting across sectors and countries since 2003
  • The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements. Sterling does not certify; an accredited body audits and decides

8,100+ client engagements in 60+ countries.

Why distributors choose Sterling
  • Allianz
  • Emirates Flight Catering
  • Etihad Rail
  • Haier
  • Whirlpool
  • Emerson
  • Olam
  • Piramal Pharma Solutions

What it is

What is AS9120 and what is it used for?

AS9120 is the quality management system standard for distributors serving the aviation, space and defence industry. It is owned by the International Aerospace Quality Group (IAQG), which also owns AS9100 and AS9110, and is built on ISO 9001.

For a distributor, the certificate is independent evidence that its quality system meets the requirements the aerospace industry has agreed for its supply chain.

Current edition. The IAQG's 9120:2016 is the edition in force. It is published in the Americas as SAE AS9120B and in Europe as EN 9120:2018. The IAQG has released summaries of the key changes planned for the next revision, which will carry the designation IA9120; its publication date and the transition period will be set by the IAQG, and until then certification continues to 9120:2016.

Who it is for

Who needs AS9120 certification?

AS9120 is the member of the 9100 family written for distributors; design and production organisations look at AS9100, and maintenance organisations at AS9110. Distributors usually come to Sterling from one of four directions:

  • A customer has made it a condition of approval. A prime, a tier-one supplier or an MRO shop has told you that its approved supplier list now requires a 9100-series certificate in OASIS.
  • A tender or defence programme asks for it. Government and defence bids often score supplier quality credentials, so confirm the standard and scope the bid expects.
  • You are moving from ISO 9001 into aerospace. An industrial or electronics distributor adding aerospace lines usually already holds ISO 9001 and needs to add the aerospace controls on top.
  • Your group has certified sites and yours is next. A parent company or sister warehouse holds AS9120 and wants one approach across locations.

Requirements

What are the main AS9120 requirements?

AS9120 keeps the ISO 9001 structure, clauses 4 to 10, and adds aerospace requirements for distributors. The lines below give the clause titles in plain language; during the programme your system is checked against the standard itself.

  • Clause 4 Context of the organisation: define the business, the customers and regulators whose requirements apply, and the product lines and warehouses the system covers.
  • Clause 5 Leadership: give quality clear ownership at the top and keep on-time, conforming delivery on the management agenda.
  • Clause 6 Planning: identify the risks in sourcing, storage and shipment, and set quality objectives you measure.
  • Clause 7 Support: provide competent people, suitable storage conditions, calibrated equipment where it is used, and controlled documents and records.
  • Clause 8 Operation: plan and control the processes that deliver customer orders, including external providers, with the aerospace requirements the standard adds for distributors.
  • Clause 9 Performance evaluation: track delivery and quality performance, audit the system internally and review it at management level.
  • Clause 10 Improvement: deal with nonconforming product and complaints, find root causes and improve continually.

What does good AS9120 evidence look like?

Records that show each process achieving its planned results: order reviews, external provider evaluations, nonconforming product and corrective actions, competence records, internal audits and a management review that acted on the data. We keep the records to the ones your operation needs, set up in Effivity from the start, so the auditor samples a system that is already running.

Certification process

How do you get AS9120 certified?

You build and run the system; an accredited certification body under the IAQG scheme then audits it. The audit, the decision and the OASIS entry belong to that body.

  1. 01
    Confirm the standard and the scope.Check that AS9120 is the right member of the family, then settle the product lines, warehouses, headcount and customer requirements the certificate will cover.
  2. 02
    Gap analysis: compare your current system with AS9120.Your existing ISO 9001 system or working practice is measured against every requirement; effective controls stay, and gaps get an owner, a date and a plan.
  3. 03
    Implement and run the controls.The agreed controls are put into daily use, people are trained and records build up.
  4. 04
    Audit internally and close the findings.An internal audit that follows your processes and a management review test the system; we raise the findings before the certification body can, and each is closed with evidence.
  5. 05
    Pass the certification audit and keep it.The body's Stage 1 readiness review and Stage 2 audit follow the 9101 method; after certification come annual surveillance audits and recertification in the third year.

Before you sign with a certification body, check that it is accredited for the IAQG aerospace scheme and that its certificates appear in OASIS, and confirm its accreditation with the accreditation body. A certificate your customer cannot find in OASIS will not get you approved. How to choose a credible AS9120 provider · The certification buyer's checklist

Cost

How much does AS9120 certification cost?

There is no single AS9120 price, because distributors differ widely. A single-site distributor with sound ISO 9001 practice has far less to build than a multi-site one starting from scratch. What never changes is a proposal with every component listed and one all-inclusive proposal.

Cost componentWhat affects it
Consulting and implementationCurrent maturity, product range, number of warehouses and how much your team does itself (Design™ or Drive™)
Independent certificationAudit time set by the certification body under the IAQG scheme rules, sites, travel and the surveillance programme
Internal resourcesTime from purchasing, stores and quality staff, supplier re-approval, training and any changes to storage or labelling
Software and learningEffivity and Sterling Academy access, included in the engagement, with users, courses and access period stated in the proposal
Continued supportSustain™ after certification: internal audits, surveillance preparation and the move to IA9120 when it is published

What moves the price

  • Number of warehouses and countries, and one certificate or several
  • Headcount, product families and the number of suppliers
  • How well an existing ISO 9001 system works today
  • The customer deadline and your team's capacity

What a Sterling proposal always shows

  • Deliverables, responsibilities, assumptions and exclusions in writing
  • Certification-body fees shown separately so you can compare
  • Effivity, training and Academy access itemised at no additional cost
  • Payments linked to deliverables
  • One all-inclusive proposal, with no surprises

Timeline

How long does AS9120 certification take?

Plan in months, not days. The duration depends on the starting point, the number of sites, the time your people can give and the certification body's calendar, and we set it out at the gap analysis.

PhaseWhat sets the pace
Scope and gap analysisAccess to purchasing, stores and quality staff, customer requirements and existing records
Build and implementationHow much has to change in your processes, supplier re-approval and training
Evidence and reviewEnough shipments to show the controls working, then internal audit and management review
Certification auditThe certification body's availability, Stage 1 and Stage 2 dates and time to close any findings

If a customer has given you a date, tell us on day one. We will say accurately whether it can be met and which decisions must come early.

Your engagement

What your AS9120 engagement includes

One team and one all-inclusive proposal cover the full route. Sterling does not certify; an accredited certification body audits and decides. Sterling OS™ sets out how we work: Design™ is guided support, where your team builds the system with our method, templates and reviews; Drive™ is managed support, where our consultants do most of the build alongside your people. You choose one of the two. After the certificate, Sustain™ keeps the system current, and Automate™ is Effivity, the software the system runs in.

  • Scope, gap analysis and plan

    Owners, dates and decisions agreed before the work begins.

  • Distribution processes and documents

    Built with the people who do the work.

  • Effivity ISO & GRC software

    Your aerospace QMS in Effivity from the first week, included with the engagement at no additional cost.

  • Training for your people

    Internal auditor training, as applicable to your standard, and preferential Sterling Academy access, including complimentary awareness training for your people as part of the engagement.

  • Internal audit and management review

    Run or facilitated as agreed, with findings closed before the certification audit.

  • Certification readiness

    Preparation for Stage 1 and Stage 2, and support until the certificate is issued.

Certification decisions remain with the independent certification body.

How Sterling implements ISO and GRC standards

AS9120 requirements

Effivity · ISO and GRC software, included in every engagement

How Effivity helps you fulfil, automate and simplify the requirements of AS9120.

Every Sterling AS9120 engagement includes Effivity, the ISO and GRC automation platform from the Sterling group, used in 50+ countries. Your consultant sets up the workspace within the agreed scope, so approved suppliers, nonconforming product, customer complaints, calibration, training, internal audits and management review sit in one place and the auditor sees records created as the work happened. Sterling consulting clients receive their Effivity subscription included with the engagement, at no additional cost.

Effivity QMS: Context of the Organisation dashboard with issues, interested parties and scope
Effivity QMS · Context of the Organisation dashboard
Context

Scope, customers and obligations

The product lines, warehouses, customer requirements and regulatory obligations in one register, reviewed when a new customer or product line arrives.

Leadership

Policy, roles and objectives

Quality objectives with owners and measures, reported from live data rather than a spreadsheet kept for the audit.

Planning

Risks and opportunities

Risks recorded with owners and actions, and brought to management review.

Support

Competence and documented information

Training records linked to Sterling Academy, and controlled documents with versions and approvals.

Operation

Orders, external providers and release

Order reviews, supplier evaluations and release decisions, each captured as the work is done.

Performance evaluation

Audits, delivery data and review

Internal audit programmes, on-time delivery and quality dashboards, and management review decisions with their actions.

Improvement

Nonconforming product and corrective action

Quarantine, disposition, root cause and proof that the fix worked, visible to managers before an auditor asks.

Across the system

Your forms and workflows

Forms, fields and approvals adapted to your warehouse and ERP routines, with no code.

What this means at the audit

An AS9120 auditor samples orders and follows them through your processes. In Effivity the records, the supplier approvals, the audit programme and the open nonconformities are each on a screen with dates and owners attached. After certification, Sustain™ runs in the same workspace, so surveillance audits find a system that never paused.

In your engagement

  • Subscription included with the engagement, at no additional cost
  • Configured by your Sterling consultant within the agreed scope
  • Your existing registers and records migrated, not retyped
  • Admin and user training for your team
  • Modules for EMS, OHSMS, ISMS and more when you integrate other standards

Sterling Academy · aerospace quality e-learning

Train your stores, purchasing and sales teams on AS9120.

Sterling Academy offers e-learning for everyone who touches the product and for the people who run the system: short video lessons, practice checkpoints, a final exam and a numbered Certificate of Completion for each learner. Sterling consulting clients receive preferential Sterling Academy course access and special pricing through their Sterling consultant, including complimentary awareness training for their people as part of the engagement.

  • Awareness for every employee, with evidence of competence for the auditor
  • Internal auditor training, as applicable to your standard, as part of the engagement
  • Progress reports by team, and new starters trained as they join

Why Sterling

Why choose Sterling for AS9120 certification?

Distributors often ship from warehouses in several countries. Sterling builds one AS9120 system with local ownership at each site, so the same rules apply everywhere.

60+ countries, since 2003

Management system consulting across sectors and regions, with one engagement team accountable for every site in scope.

One fixed, all-inclusive fee

Consulting, Effivity, training and Academy access in one proposal, with certification-body fees listed separately.

Built around your warehouse

Controls that fit your operation as it really runs, so your team uses them on every order.

Expert and experienced consultants

Aerospace quality consultants who build the system properly the first time, so the certification audit confirms what already works.

The Sterling Promise

What our AS9120 certification success guarantee means

100%on-time completion · success · 8,100+ client engagements

We stay with you until your agreed AS9120 certification outcome is achieved, supporting implementation, preparation and the resolution of assessment findings. Clear explanations, practical delivery, included software and employee learning turn the investment into lasting capability rather than a certificate on a wall.

The engagement identifies the standard, scope, outcome and responsibilities. Your organisation supplies accurate information and puts the agreed controls into use. The independent certification body assesses conformity and retains its certification decision. Our commitment concerns the agreed certification support, not a promise of every future tender award or error-free delivery.

FAQs

Frequently asked questions about AS9120

What is the difference between AS9120 and AS9100?

AS9100 is for organisations that design or produce aerospace products; AS9120 is the family's standard for distributors. Both come from the IAQG and share the ISO 9001 base.

Do we need ISO 9001 before AS9120?

No. AS9120 contains the ISO 9001 requirements, so you can certify to it directly. An existing ISO 9001 system shortens the work, because much of it can be kept and extended.

Can a small distributor get AS9120 certified?

Yes. The system should match the size and risk of the business; a small distributor needs working controls and records, not a thick procedures manual.

How do customers check our AS9120 certificate?

They look it up in OASIS, the IAQG's supplier database, where certification bodies in the scheme record their 9100-series certificates. If your certificate is not there, most aerospace buyers will not accept it.

Should we wait for IA9120 before starting?

No. Certification continues to 9120:2016 until the IAQG publishes the revision and sets a transition period. A system built well now carries over, and Sustain™ covers the move when the new edition arrives.

Keep exploring

More on AS9120 and related standards

More in Automotive, aerospace, rail & defence

Talk to a consultant

Plan your AS9120 certification with a Sterling consultant.

Tell us your goals, locations and target date. We’ll help you define the scope, timeline and next steps.

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