Philippines · Makati · Certification
ISO/IEC 20000-1 certification in Makati
Achieve ISO 20000-1 certification in Makati with Sterling: 8,100+ client engagements in 60+ countries, 20+ years.
- Accredited certification
- Manila office team
- Effivity software included
- Academy training included
Who asks for ISO 20000-1 in Makati
Clients include
ISO 20000-1 certification in Makati at a glance
When a bank's overnight batch fails, someone in a Makati tower answers the incident ticket. The Ayala Avenue corridor concentrates outsourcing floors, several in PEZA-designated IT buildings, and banks and finance-related firms nearby depend on their providers. ISO/IEC 20000-1 describes what a service management system must contain: a service catalogue, service level agreements, incident and problem management, change and release control, configuration, capacity, availability and continuity, and supplier management. For an outsourcer it is a way to show clients that delivery is controlled; for an internal IT team it sets a standard to be measured against. Sterling's Manila office in Makati maps your services and processes and tracks actions in Effivity. An accredited certification body issues the certificate.
Why ISO 20000-1 in Makati
- Managed IT and shared-services providers in Ayala Avenue towersOverseas clients expect defined incident, change and service-level processes from outsourcers.
- Banks and finance-related firms outsourcing ITTheir service providers need disciplined processes across applications and infrastructure.
- Registered IT buildingsPEZA IT buildings concentrate service operations in one corridor.
Not sure it applies to you?Answer a short set of questions and your readiness report arrives by e-mail.
Take the ISO/IEC 20000-1 readiness checkWhat drives ISO 20000-1 in Makati
Demand is buyer-led: clients, tenants and supplier codes ask for this standard; no Makati authority or zone rule requires it.
What ISO 20000-1 requires
Strip away the vocabulary and ISO/IEC 20000-1 requires a company to prove six things about how it plans and delivers IT services.
The detail is on the global hub: ISO/IEC 20000-1 explained →
How Sterling delivers ISO 20000-1 in Makati
Served by Sterling's Manila office in Makati, so workshops and walk-throughs can take place at your own premises. One team carries the work from scoping to certificate.
- End to end, from one team
- Effivity ISO & GRC software
- Preferential Sterling Academy access, with complimentary awareness training for your people
- Internal auditor training for your audit team, as applicable to your standard
- Vulnerability assessment on ISMS engagements
The Sterling Promise: 100% on-time completion, 100% success, 8,100+ client engagements.Sterling does not certify. Certification decisions stay with independent bodies.
Regulations and accreditation for ISO 20000-1 in the Philippines
The laws, regulators and accreditation route for ISO 20000-1 apply across the Philippines, Makati included. They are set out on the country page: ISO 20000-1 certification in the Philippines →
Standards Makati organisations combine with ISO 20000-1
ISO 20000-1 in Makati: questions clients ask
How does ISO/IEC 20000-1 help a Makati outsourcer?
It shows clients that service delivery runs on controlled processes: a service catalogue, service level agreements, incident and problem handling, change and release control, capacity and continuity. For an operator in the Ayala Avenue corridor that evidence supports renewals and tenders. It is voluntary unless the client's contract requires a certificate.
Is ISO/IEC 20000-1 only for IT companies?
No. It applies to any organisation that provides or manages services, including an internal IT department supporting a bank's branches. What matters is that the organisation defines its services and runs service management processes. A Makati finance firm with an internal service desk could use it to show customers and auditors how it delivers.
More on ISO 20000-1
Start with a free discovery call
A Sterling consultant goes through your sites, your customers' requirements and your target date with you. No proposal until the scope is agreed.
Sources
- IT-BPM and shared-services towers on the Ayala Avenue corridor — lawphil.net (accessed 8 Oct 2026)
- Banking, finance and business services — makati.gov.ph (accessed 8 Oct 2026)
- Ayala Avenue PEZA IT buildings and centres — lawphil.net
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